Our 30-Day Free Returns Guarantee
At Poshio.shop, we are committed to your satisfaction. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free 30-day return policy. We want you to feel confident and secure when shopping for premium bikes and e-bikes with us.
How It Works
- Initiate a Return: If you wish to return a product, please contact our customer support team within 30 days of receiving your order. You can reach us at support@poshio.shop or call us at +1 223 766 7623.
- Return Authorization: Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
- Packaging: Please ensure that the product is in its original packaging and in the same condition as when you received it. This helps us process your return efficiently.
- Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
Refunds
Once we receive your returned item and inspect it, we will process your refund within 14 business days. You will be notified via email once your refund has been processed.
Exchanges
If you prefer an exchange instead of a refund, please let us know when initiating your return. We will do our best to accommodate your request, subject to product availability.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team:
Email: support@poshio.shop
Phone: +1 223 766 7623
We are here to make your shopping experience with Poshio.shop as smooth and enjoyable as possible. Your satisfaction is our priority.
Thank you for choosing us for your premium bike and e-bike needs!